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FAQ – Green Wolf Digital

Green Wolf Digital Is A Digital Design Agency Based In Cannock, Staffordshire Specialising In Design & Print, Web Design, Animation and Social Media.

 

FAQ

Some common questions are listed below, if there is anything else you wish to ask us then feel free to email or call us. We aim to answer your questions as fast as possible
How & When do I pay?

You can pay by bank transfer (BACS), cash or cheque. We request that a 50% deposit is paid prior to work being carried out. With larger projects we will break it down into instalments in most cases this will be a 50% deposit followed by 25% then the final 25% to be paid within 30 days of project completion. Invoices are released upon completion of the project and the payment terms are 30 days from the date issued.

Are your prices fixed?

Yes. The price you are quoted will be the price you pay, unless the brief requirements change during the project, a re-quote will be issued based upon the amended brief and will show any additional charges incurred.

Working with tight deadlines?

We will always do our upmost to ensure your deadlines are met, even if that means working through the night. Our customers happiness is one of the most important things to us as a business.

What's included in the quote?

We include project research, an initial design ideas stage, usually between 2 and 3, more are available on request, one amendment stage and the final design stage. More amendment stages can be quoted for upon request. This process can vary slightly depending on project brief, for example a logo project would differ to a brochure project as more logo ideas would be created at the initial design stage.

What if I don't like the design?

It is very important to us that you are happy with the work we produce for you. Our briefing process is very thorough so it ensures that cases like this are rare. If for any reason you are not fully satisfied with final design of your project we will revisit the brief with you, and make the required changes so we deliver a final design that your happy with.

Who owns the work?

Its simple, YOU. After the final design is accepted and payment is made to us, you will own all the designs that we produce for you on the project you have tasked us with. There are no hidden fees and we are fully transparent with whats included in our quotes.